Frequently Asked Questions
What are the main jewelry components?
The pendant comes with either a black rubber necklace with a sterling silver clasp, or a sterling silver chain and clasp. At this time we do not offer a nickel-free option.
Are the necklaces waterproof?
The necklaces are water-resistant, meaning they can withstand contact with water if immediately dried off. However, because of the hand-made nature of the necklaces, they are not waterproof, and should not be immersed in water. To ensure your necklace’s beauty and longevity, we recommend you remove it before engaging in such activities such as showering or swimming.
How should I send my photo to you?
On the order page you will have the opportunity to upload your picture. This should be sent as a .jpg, .bmp or .gif file. No Photoshop, Mac, or other proprietary program files can be accepted.
What if I don’t have a digital image?
You may take your photo to a photo center at most local retailers such as Wal-Mart, Walgreens or Target and have the photo scanned to a digital image. If that is not an option, please email cheri@bezales.com for further options.
How do I know my uploaded photo is of good enough quality?
The photo resolution should be at least 300 dpi. Obviously the higher the resolution, the better quality your photo will be. The closer the subjects are together, the better. Remember, your photo will be cropped and reduced to fit inside the parameters of the stone. Dark photos have a tendency to not reproduce as well as lighter photos; and clean photos without a lot of distracting background images work best. Keeping your photo simple will help ensure a more eye-catching, effective piece. Bezales is committed to producing quality jewelry, and will not be satisfied with anything less. If there are any concerns about your photo, we will contact you immediately.
Will you crop my photo?
All pictures will be cropped to best fit the stone. Please note that for this reason, large group photos are not recommended. We cannot guarantee all aspects of the photo will be seen.
What about copyrighted photos?
We will not use a copyrighted photo without written consent of the photographer.
Can I submit a black and white photo?
Yes.
Are you able to colorize photos?
We cannot colorize a black and white photo, but can make a color photo black and white, or give it an antique sepia look upon request.
Will I be able to see how my jewelry looks before you send it to me?
Due to the volume of orders, we cannot submit photos of each piece for client approval. Please rest assured that our artisan has a keen eye for design and will ensure that each piece is beautifully rendered to be a true keepsake.
What if I’m not completely satisfied with it?
We will happily replace any defective pendant and will do our best to make every photo work within the guidelines of our capabilities. Keep in mind these are individually hand crafted pieces of art, therefore no two are alike.
Do you accept credit cards?
Yes.
Can I send you a personal check?
Sorry, we do not accept personal checks or money orders at this time.
What are the shipping and handling charges?
TBD
How long does it take to receive the jewelry?
From the time we receive your order, it will take approximately two weeks for you to receive your necklace.
Do you have gift cards?
Not at this time.
Do you offer other jewelry or items other than necklaces?
Not at this time, but we are interested in the feedback from our customers as to what other items they would be interested in as we expand to meet your needs.
Other than copyrighted photos, are there any other images that cannot be used?
Bezales reserves the right to refuse any photo or image received that we deem lewd, suggestive, or inappropriate in any way. In such a case, we will notify you by email that your photo or image has been rejected due to its nature, and you will be given the option to submit another photo or image.